MCD Home & Garden (UK) Ltd - Terms and Conditions
6.Cancellation & Returns
6.1. Our 28-day returns policy means that if for any reason you are unhappy with your purchase, you can return goods in original condition within 28 days of the date you received goods, unused and in original packaging with contents in the condition they were delivered, along with a receipt of proof of purchase. We will issue a refund for the price you paid for the goods only excluding delivery costs incurred by the company.
6.2. Customers are responsible for returning goods and the costs associated in doing so back to MCD Home Garden (UK) Ltd. Returned goods must be unmarked and free from blemishes of any kind, the total refundable amount is dependant on goods being returned to us in the same ‘good condition’ that they were received in (we would advise keeping all packaging if you are considering returning an item). Please speak to a member of our customer services team for more information on cancelling an order. Providing we have received the goods back in ‘good condition’ with a valid returns note, refunds will be issued within 30 days of the goods arriving with us.
6.3. If a customer contacts our company after the specified 28 days, MCD Home & Garden (UK) Ltd has the right assume that the order has progressed to completion. The customer will not have an automatic right to a refund.
6.4 If at any point the Customer wishes to cancel a Bespoke Order (i.e. Garden Shed(s) or any other Timber Garden Product(s) or any other specialist manufactured goods), then the 50% deposit will be non refundable. If payment has been made in full then you will only be entitled to a 50% refund, as work will have already been carried out on your behalf. However we reserve the right to refuse your request for refund when full payments have been made when manufacturing bespoke work upon
your instructions. If other payment terms have been agreed then you would still be liable to pay for the goods you have ordered in full if you decide to cancel and any stage of production, or a minimum of 50% of the cost of the total order would be mandatory.
6.5 In the event of a manufacturing fault claim you may be required to email or post photographic evidence to Customer Services. This will provide us with the details to make a commercial decision to either repair or replace the goods.
6.6 Wood is a naturally variable raw material; its variances are not within our control and are therefore not considered defects. Grain characteristics like knots, open grain and medullary rays are all naturally occurring features and will not be considered grounds for rejection by a customer.
6.7 All quoted dimensions are approximate and for guidance only.
6.8 Timber is a natural product and the building will ‘settle’. As a result splits, cracks and movement of timbers will always occur after installation, and adjustments may become necessary (including adjustments to; the doors and windows etc). Such adjustments and/or repairs are not part of the installation service and should be carried out by the customer.
6.9 Our warranty does not cover damage caused to products by adverse weather conditions, wind, rain or other forces of nature, accidents improper assembly or disassembly or adjustment during set up or take down, or any abuse, misuse or neglect by the user. Our gazebos are not permanent structures and should not be left unattended for prolonged periods of time. We do not advise you assemble or disassemble your pop up gazebo or marquee during adverse or windy weather conditions. Damage caused by improper use or incorrect anchoring of the structure in severe weather is NOT covered by our warranty.